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Terms and Conditions
These Terms and Conditions will apply in respect of the Card and the use thereof; and
In terms of the CPA, some of these Terms and Conditions may be in “bold” text and requires your specific attention, it does not, however, mean that other remaining provisions do not require your attention and are not equally important.
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1. DEFINITIONS
The Following words and expressions shall have the meanings specified hereunder:
1.1. “Card” means the RE TYRE card issued by us to you;
1.2. “CPA” means the Consumer Protection Act, 2008;
1.3. “Issue Date” means the date on which we issue the Card to you;
1.4. “you” means the person in whose name the card has been issued;
1.5. “we”, ”us” or “our” means RE TYRE Proprietary Limited (Registration No.: 2021/844725/07);
1.6. “Supplier” means the person who supplies goods and/or services to you pursuant to the use of the Card;
1.7. “Terms and Conditions” means these terms and conditions, which govern the use of the Card; and
1.8. “Website” means www.retyre.co.za​
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2. ISSUE OF CARD
2.1. We will, subject to compliance with any relevant requirements and receipt of the necessary payment, issue a Card to You for the agreed value, which shall be loaded on the Card.
2.2. These Terms and Conditions will be binding on you from the Issue Date, which you are deemed to have read, understood and accepted.
3. EXPIRY
3.1. A Card not used / redeemed within 5-years from the Issue Date will expire and any remaining value on the Card shall be forfeited.
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4. USE OF YOUR CARD
4.1. Before using the Card, you will be required to activate the Card via our accepted activation methods.
4.2. You are only permitted to use the Card for tyre replacement, wheel balancing or wheel alignment purposes of the vehicle that is registered to the Card, no other vehicle.
4.3. Subject to the implied warranties in terms of the CPA (to the extent applicable), we make no representations and gives no warranties in respect of the Card or the use thereof.
4.4. The Card shall be non-transferable and may not be exchanged for cash or credit.
4.5. The Card may only be used in South Africa for the permitted purpose.
4.6. You are not compelled to use / redeem the card at any preferred Supplier but any use / redemption is contingent on the selected Supplier accepting payment for goods and/or services in terms of the Card programme.
4.7. We may verify your identity and may decline to issue or activate a Card if you cannot give us satisfactory proof of your identity. (i.e. ID document, proof of address).
4.8. The Card is subject to a time period and minimum kilometer threshold, and may only be used / redeemed after such threshold has been achieved, failing which any use / redemption shall be subject to an early redemption charge equal to 15% of the value loaded on the Card on the Issue Date.
4.9. When you use / redeem the card, you must sign a transaction receipt and keep it for your records.
4.10. In some cases, not all goods and/or services of a Supplier will be eligible for settlement with the Card.
4.11. We will not be liable if a Supplier refuses to accept your Card. We will, however, reasonably endeavour to assist with resolving the issue, insofar as it is practically possible and commercially viable.
4.12. We are not responsible for the goods and/or services of any Supplier. Any dispute or difference in this regard should be taken up directly with the Supplier.
4.13. Subject to these Terms and Conditions, the total value of the Card will be paid to the Supplier, without any deductions or cost to you.
4.14. The Card cannot be used for remote (card-not-present) or internet transactions, such as online purchases and ordering.
4.15. The Card cannot be used to withdraw cash or receive a refund from a Supplier.
4.16. Card transactions may be declined should you breach any of these Terms or Conditions.
4.17. The exchange, return or any other issues in respect of any goods and/or services supplied by a Supplier to you will be governed by the procedures and policies of the Supplier and the applicable laws. We do not guarantee any goods and/or services and cannot refund any such amounts.
4.18. Should we, for whatever reason, receive a full refund transaction issued by a Supplier for goods and/or services supplied in connection with the Card, then we will issue a new card for the initial value loaded on the Card, subject to an administration charge equal to 15% of the value loaded on the Card on the Issue Date.
4.19. Should the Card Holder not use the full amount available on the card in one purchase, they should contact the RETYRE Contact Centre to request an email with the balance and card number.
5. UNAUTHORIZED USE
5.1. Upon receipt, immediately sign the card in the space provided on the back.
5.2. You are the only person who may use your Card and you cannot transfer it to any other person or authorise any other person to use it.
5.3. You will have physical possession of your Card and are responsible for the safekeeping and proper use thereof.
5.4. You agree to notify us immediately if your Card is stolen or lost, or if you suspect that the Card may have been fraudulently accessed or used. A replacement card will be subject to the prevailing admin charge.
5.5. We will stop the card as soon as reasonably possible after being advised to do so by you, but you will be responsible for all payments made with the Card before any such deactivation.
5.6. You accept responsibility for any losses incurred resulting from any unauthorized use of your Card.
6. UNLAWFUL USE
6.1. The card may not be used for any unlawful purpose, including the purchase of any goods and/or services prohibited by law or these Terms and Conditions.
7. DISPUTED PURCHASES
7.1. You may dispute unauthorized transactions by written notice to us within 30 days of the disputed transaction. Disputed transactions will be investigated only after you provide us with an affidavit confirming that you did not authorise the transaction.
7.2. We accept no responsibility for any losses incurred resulting from any unauthorized use of your Card.
8. MALFUNCTION OF ELECTRONIC FACILITIES OR SYSTEMS
8.1. We are not responsible for any loss arising from any failure, malfunction, or delay in any electronic device or systems, resulting from circumstances beyond our reasonable control.
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9. DISPUTES AND CHARGEBACKS
You acknowledge and agree that:
9.1. we are unable to reverse or charge-back any payment;
9.2. any dispute with a Supplier in connection with a reversal or charge-back should be resolved by you with the Supplier directly; and
9.3. all payments made to a Supplier for any transaction shall be final and irreversible.
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10. THIRD PARTY SERVICE PROVIDERS
You acknowledge and agree that:
10.1. we shall be entitled, without restriction, to nominate any third-party Supplier(s) or other persons to supply goods and/or services in connection with your Card.
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11. CANCELLATION OF CARD AND TERMINATION OF AGREEMENT
11.1. Your card will remain valid for a maximum period of 5 years from the Issue Date, whereafter it shall expire and any value remaining on the Card shall be forfeited.
11.2. On the occurrence of any adverse event(disposal of vehicle, vehicle being stolen or unrepairable damage), you may, provided the Card has not expired, elect to cancel the card by initiating the repurchase option. We will then pay the value remaining on the Card, less a cancellation charge equal to 15% of the value loaded on the Card on the Issue Date, to you into your nominated bank account), subject to any additional requirements we may have.
11.3. Similarly, should you pass away or become medically incapacitated, then the cancellation procedure may, provided the Card has not expired, also be invoked by your executor, heir, or guardian (as the case may be), subject to any additional requirements we may have.
11.4. We reserve the right to, at any time, revoke your Card and/or to suspend or terminate your use of the Card for any reason whatsoever. You agree that we shall have no liability whatsoever in consequence of any such suspension or termination.
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12. GENERAL
12.1. These Terms and Conditions will in all respects be governed by and construed in accordance with the laws of South Africa.
12.2. These Terms and Conditions, together with the preset Card value, minimum period and kilometer threshold confirmed by us, shall constitute the entire agreement between the Parties in respect of the subject matter hereof. No Party shall be bound by any undertakings, representations, stipulations, warranties, promises, guarantees or the like not recorded herein.
12.3. We will be entitled to amend these Terms and Conditions at any time by publishing a copy thereof on the Website. Save for any amendment as aforesaid, no addition to, variation, novation, suspension, waiver or agreed cancellation of any provision of these Terms and Conditions shall be binding upon the parties, unless reduced to writing and signed by or on behalf of the parties.
12.4. Any provision of these Terms and Conditions which is or may become illegal, invalid, or unenforceable shall be ineffective to the extent of such prohibition or unenforceability and shall be treated as having not been written and severed from the balance of these Terms and Conditions, without invalidating the remaining provisions.
12.5. Without prejudice to any other provision of these Terms and if permissible in law, any lawful successor-in-title, including any executor, heir, liquidator, business rescue practitioner, curator or trustee and permitted assignee of either Party shall be bound hereby.
12.6. The cancellation, expiration or termination of these Terms and Conditions will not affect the provisions that provide that they will continue to operate, or that must necessarily continue to have effect, notwithstanding that the clauses do not expressly provide for such continuity.
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13. CONFIDENTIALITY
13.1. We will treat all your personal information as private and confidential, subject to the provisions of our privacy policy published on our Website. Nothing about your Card or personal information will be disclosed to anyone, unless:
a. we are legally compelled or entitled to do so;
b. it is required in terms of operating the Card program;
c. it is in the public interest to do so; and/or
d. the disclosure is made at your request, with your written consent.
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14. LIABILITY CLAUSE
14.1 You hereby, to the fullest extent permissible by law, indemnify and hold harmless us and our officers, employees, agents, and representatives from and against all damages, losses and liabilities arising from or in connection with your Card.